At Vuculo, we always strive to provide the best services, including shipping. Our shipping policy below will help you understand how we handle and deliver your orders.
Shipping Areas
We serve customers in Vietnam and the United States. Orders will be shipped from our warehouses in these countries.
Warehouse Addresses
- Vietnam: 68 Dang Nhu Mai, Hung Loc, Vinh, Nghe An 43000, Vietnam
- United States: 4936 Technical Dr, Milford, MI 48381, United States
Order Processing Time
All orders will be processed within 1-2 business days. Processing times may be extended during holidays or when there is a high volume of orders.
Shipping Time
- In Vietnam: Delivery time ranges from 1-3 business days.
- In the United States: Delivery time ranges from 1-3 business days.
Shipping Costs
- United States: $4.95
- Vietnam: $1.95
Order Tracking
After the order is handed over to the shipping carrier, you will receive a confirmation email with a tracking number. Please check your email and use this number to track your order’s status on the carrier’s website.
Common Issues
Changing the delivery address
Please contact us within 12 hours of placing the order to request an address change.
Delivery delays
Unforeseen circumstances such as bad weather, natural disasters, or health issues may affect delivery times. We will promptly notify you if any changes occur.
Contact
For any questions, please contact us via email at [email protected] or phone at +84 (814)-365-627 We are always here to help!