We understand that sometimes you may need to return or exchange an item purchased. Thus, we have crafted a clear and comprehensive return and refund policy to ensure the best shopping experience for you.

Exchange Policy

If you wish to exchange an item, we are pleased to assist you. The product must be in its original condition, unused, and with all tags attached. You have 20 days from the date of receipt to request an exchange. We will do our best to provide you with a suitable replacement.

Refund Rejection Conditions

We reserve the right to refuse refund requests under the following conditions:

  • The product is returned with visible damage, signs of use, or is not in the condition it was originally sold in.
  • The original tags or packaging are missing when the product is returned.
  • The request to return the product is made after the deadline for returns has passed.
  • The item was bought during a special sale or promotion and was indicated as either a final sale or not returnable.

Return Process

To initiate a return, please follow these steps:

  • Within 20 days from the date of receipt, email [email protected] and provide your order number, reason for the return, and any other relevant details.
  • You will receive detailed instructions and a return authorization number.
  • Pack the item securely in its original packaging, including all tags and accessories.
  • Ship the item back to:
    • Vietnam Warehouse: 68 Dang Nhu Mai, Hung Loc, Vinh, Nghe An 43000, Vietnam
    • Business Address: 4936 Technical Dr, Milford, MI 48381, United States
  • Upon receipt of the returned item, we will inspect it. If the item meets our return criteria, we will process the exchange or refund accordingly.

Refund Method

Refunds will be processed using the original payment method. The processing time may take three to four business days, depending on your bank.

Contact Us

For any questions or assistance, please contact us via email at [email protected]. We are always ready to assist you!

Thank you for choosing vuculo.store. Your satisfaction is our greatest pleasure!